If you are experiencing issues with the Speedway reader and/or Gateway products, you may be asked by Impinj Support team to send them your reader settings and/or configuration files. Below are the steps to generate those two items. Please note that there are other ways to generate these files, however, we will show you just one way here for the sake of brevity and ease.
Make sure you have an ssh client that allows you to capture the terminal output of your session. If you are using Windows, PuTTY is an excellent, free program. You can download PuTTY by clicking here. Please install the application.
Open PuTTY and enter your reader's hostname or the IP address in the "Host Name (or IP address)" field, and make sure that the "SSH" radio button is selected for the "Connection type".
Click on "Logging" under "Session" in the left pane as shown below. Then in "Session logging", select the "All session output" radio button. Finally, make sure you choose the path and a filename of your choice to store all of the logging data.
Go back to the "Session" page and connect to the reader by clicking the "Open" button. The username and password is as follows:
Once logged in to the reader, do not close your PuTTY session, but leave it running in the background.
Start your application (if you've written one) or ItemTest. In either case make sure you have configured the application of your choice exactly as you did when you observed the issue for which you are seeking support. Make sure that you are running a live operation. That is, make sure that you've not only connected to the reader but that you have started it and it is actively running trying to read tags.
Now let's go back to the PuTTY application.
show rfid llrp config
A bunch of XML data will write to the screen (and in the background it is writing to your log file).
At the > prompt type the following if you are using ItemTest:
show rfid llrp rospec 0
Alternatively, if you are running a custom application and it's possible you or someone else may have given the running ROSpec an ID something other than 0 type the following to figure out the ROSpec ID.
show rfid llrp summary
The number at the end of ROSpec listings will tell you the ROSpec ID. Simply replace the 0 in the show rfid llrp rospec command with that number.
Exit the reader by issuing the following command at the prompt:
Send the log files you logged to the Impinj Support team.