If you are experiencing issues our support team may ask you to send them your reader settings and/or configuration. Below are the steps to generate those two items we may need. Note that there are a number of ways to generate these files, we will show you just one way here for the sake of brevity and ease.
Make sure you have a telnet or ssh client that allows you to capture the terminal output of your session. If you are using Windows, putty is an excellent, free program. You can download the putty.exe client by clicking here. Please install the application.
Open putty and either telnet of ssh to your reader by entering the reader's IP address or name if it's been given a DNS name on your network.
Step 2B (before hitting OK to connect to the reader)
Make sure you enable logging of your session output
Click on Settings and Logging as shown below. Then in options click the All session output radio button. Finally, make sure you choose the path and a filename of your choice to hold all of the logging data.
Login to the reader:
Do not close your putty session. Leave it running in the background.
Start your application (if you've written one) or Multireader. In either case make sure you have configure the app of your choice exactly as you did when you observed the issue for which you are seeking support. Make sure that you are running a live operation. That is, make sure that you've not only connected to the reader but that you have started it and it is actively running trying to read tags.
Now let's back to the putty application.
show rfid llrp config
A bunch of XML data will write to the screen (and in the background it is writing to your log file).
At the > prompt type the following if you are using Multireader:
show rfid llrp rospec 0
Alternatively, if you are running a custom application and it's possible you or someone else may have given the running ROSpec an ID something other than 0 type the following to figure out the ROSpec ID.
show rfid llrp summary
The number at the end of ROSpec listings will tell you the ROSpec ID. Simply replace the 0 in the show rfid llrp rospec command with that number.
Exit the reader:
Send the log file you logged to back to Impinj.