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How do I send you my reader config and settings?

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If you are experiencing issues our support team may ask you to send them your reader settings and/or configuration. Below are the steps to generate those two items we may need. Note that there are a number of ways to generate these files, we will show you just one way here for the sake of brevity and ease.

 

Step 1

Make sure you have a telnet or ssh client that allows you to capture the terminal output of your session. If you are using Windows, putty is an excellent, free program. You can  download the putty.exe client by clicking here. Please install the application.

Step 2

Open putty and either telnet of ssh to your reader by entering the reader's IP address or name if it's been given a DNS name on your network.

login.jpg

Step 2B (before hitting OK to connect to the reader)

Make sure you enable logging of your session output

Click on Settings and Logging as shown below. Then in options click the All session output radio button. Finally, make sure you choose the path and a filename of your choice to hold all of the logging data.

logging.jpg

Step 3

Login to the reader:

username: root

password: impinj

 

Step 4

Do not close your putty session. Leave it running in the background.

Start your application (if you've written one) or Multireader. In either case make sure you have configure the app of your choice exactly as you did when you observed the issue for which you are seeking support.  Make sure that you are running a live operation. That is, make sure that you've not only connected to the reader but that you have started it and it is actively running trying to read tags. 

Step 5

Now let's back to the putty application.

At the > prompt type the following:
show rfid llrp config

A bunch of XML data will write to the screen (and in the background it is writing to your log file).

Step 6

At the > prompt type the following if you are using Multireader:

show rfid llrp rospec 0

Alternatively, if you are running a custom application and it's possible you or someone else may have given the running ROSpec an ID something other than 0 type the following to figure out the ROSpec ID.

show rfid llrp summary 

The number at the end of ROSpec listings will tell you the ROSpec ID. Simply replace the 0 in the show rfid llrp rospec command with that number.

Step 7

Exit the reader:

exit

 

Step 8 

Send the log file you logged to back to Impinj.


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Impinj (NASDAQ: PI) wirelessly connects billions of everyday items such as apparel, medical supplies, and automobile parts to consumer and business applications such as inventory management, patient safety, and asset tracking. The Impinj platform uses RAIN RFID, delivering information about items to the digital world and enabling the Internet of Things.