How do I capture logging events from my reader?

If you are experiencing issues our support team may ask you to send them your reader logs.  Below are the steps to generate those logs we may need. Note that there are a number of ways to generate these files, we will show you just one way here for the sake of brevity and ease.

Step 1

Make sure you have a ssh client that allows you to capture the terminal output of your session. If you are using Windows, putty is an excellent, free program. You can download the putty.exe client by clicking here. Please install the application.

Step 2

Open putty and ssh to your reader by entering the reader's IP address or name if it's been given a DNS name on your network.


Step 2B (before hitting Open to connect to the reader)

Make sure you enable logging of your session output.

Click on "Session -> Logging" as shown below. Then in options click the "All session output" radio button. Finally, make sure you choose the path and a filename of your choice to hold all of the logging data.


Click the "Apply" button

Step 3

Login to the reader:

username: root

password: impinj

Step 4 (If necessary)

Sometimes it will be necessary to have your application running to capture certain information.  If so, perform these actions.

Do not close your putty session. Leave it running in the background.

Start your application (if you've written one) or ItemTest. In either case make sure you have configured the app of your choice exactly as you did when you observed the issue for which you are seeking support.  Make sure that you are running a live operation. That is, make sure that you've not only connected to the reader but that you have started it and it is actively running trying to read tags. 

Step 5

Now let's go back to the putty application.

At the > prompt type the following:
show system platform

Next type the following:

show image summary

Next type the following:

show rfid llrp inbound

Next type the following:

show network summary

Next type the following:

show logging summary

Next type the following:

show logging events err 1000

Finally, type the following:

show logging events app 1000

 After each command, data will write to the screen (and in the background it is writing to your log file).

Step 6

Exit the reader:


Step 7 

Send the log file you created to the Impinj Support team.

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